Voiding a Rebate or Third Party Payment raised in error

To void a payment that was raised in error first go the Account Overview for the relevant account that the payment occurred on.

Locate the payment on the grid, then right-click on it and select Void -> Void Transaction.

This will open the Void Transaction dialog, which will allow you to void the payment and will send the claims back to the Payments and Rejections page.

Add a reason why the payment is being voided and select [OK].

After the void has been completed any items in the payment file will be sent back to the Payments and Rejections page.

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