Balance discrepancies
A few places should be checked to locate the cause of balance discrepancies.
The Front desk
If the customer has a balance but no outstanding bills, go to the front desk tab and ensure there are no bills for the customer. Bills on the front desk are included in balances and need to be deleted or posted and then paid.
Validate Account
We also recommend using the Validate Account option, which will resolve any issues with the account. This can be found on the Account Overview, under "Options" and "Validate Account".
Journal
The Info column of the journal will also display potential issues with bills. Any items that have been flagged will be highlighted in blue.
The two most common messages that appear are shown in the screenshot above, the reason these messages are displayed and how to resolve them is explained below.
Overcredited bill item
Items can be shown as overcredited as a result of historical data issues. The values shown in the Amount and Allocated credit can provide a narrative of what has happened in MediBooks. To further investigate the bill the transaction date can be used to locate the bill on the Account Overview. Once the bill has been located, clicking on it will show any associated transactions which will help identify anything affecting the bill.
The credit can be deallocated by editing the "Deallocate" column, this can be done by double-clicking the number you would like to change. Type in the amount that the bill was overpaid and then add a reason into the "Audit Note" box. Select the "Account" button to submit the changes. The credit deallocation will now be visible in the transactions and is ready to be reallocated in the "Allocate Credit" tab in the journal.
Missing credit
The Missing credit message will be shown for part-paid bills. Once the bill has been fully paid this message will disappear.
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