Finding the Reason Rebate Items are Being Rejected

When scheduling invoices from the third party or government tab, sometimes claims may fail. The reason this has happened can be found by clicking on the small triangle next to the rejected claim. This has been illustrated in the example below.

• Related Articles

• Category Items

  The Category status is used to mark bill items to ensure only one item can be added per bill this is sometimes a requirement for third parties or rebate. To mark the bill items as Category, go to Administration - > Global Catalogue. Click the lock ...

• Voiding a Rebate or Third Party Payment raised in error

  To void a payment that was raised in error first go the Account Overview for the relevant account that the payment occurred on. Locate the payment on the grid, then right-click on it and select Void -> Void Transaction. This will open the Void ...

• Add Items to Price List

  To add items to a price list, go to the Administration Tab and select [Catalogue Pricing]. Use the drop down to select the price list. Click Edit Lock. Set the Effective Date to the date you would like the item to be visible from. Double-click an ...

• Deleting Catalogue Items

  If an item is no longer needed and you wish to delete it this can be done from the global catalogue screen. In this example, we are going to delete the Item "GP Consultation No Charge". Make sure the lock in the top left of the screen is unlocked so ...

• Resubmitting Third party and Rebate Schedules

  In Payments & Rejections, click on the New button and then filter by Schedule ID. Select all of the bills on the grid. You can do this by selecting the first row and then selecting the last one while holding down the SHIFT key. Once all of the rows ...