Managing Undelivered Payment Requests
To simplify the management of the Bill Payment Service system MediBooks has a dedicated status for undelivered payment requests, we recommend going through requests with this status on a regular basis (i.e before each statement run).
If any Payment Requests are marked as undelivered it will be shown on the Status Report, as shown in the example below.
From the Payment Request page, select the "Not Delivered" status from the dropdown.
Sort the grid by "Status Updated" this will show when the requests were marked as not delivered, any requests that were updated after the undelivered were last looked at will need to have their delivery details updated. To update thier delivery details Click on each customer's name to view their account, then update their delivery details, by either updating their email/sms or changing their Delivery Method: Modifying Existing Customers and Businesses (medibooks.cloud)
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