Manually Deleting the Cache Files

Before starting please ensure that:

1. MediBooks is closed.
2. You have access to the database file path location for your practice as this may need validating once the cache files have been deleted.
3. If you are unsure of what to do for any of the steps shown in this article please reach out to your IT administrator or MediBooks support for help. 

The cache files for Medibooks can be found inside the AppData folder, from here there are two different locations for the MediBooks cache files: Local and Roaming. We will start from the Roaming folder. This folder can be reached by typing %appdata% inside the Windows File Address bar. By default the Roaming folder will open. 

From the Roaming folder, open the "Total Solutions Group" folder. Then open the "Medibooks" folder and delete all of the files and folders.

To find the next set of cache files, navigate to the Local App Data folder, and open the folder called "Total_Solutions_Group". Inside this folder find the folder whose name starts with BillingTC.exe_StrongName_ and delete it. 

If the Local folder is not in the same location as the Roaming folder, check under the profile for the current user inside the C:\ drive.

• Related Articles

• Deleting the Cache Files

  Log off from MediBooks using the blue cross in the top left corner. Click the [...] icon Click [Clear Cache] Please note: If auto login is enabled, logging on and then off can be used to access the settings. After deleting these files you can now ...

• Deleting Catalogue Items

  If an item is no longer needed and you wish to delete it this can be done from the global catalogue screen. In this example, we are going to delete the Item "GP Consultation No Charge". Make sure the lock in the top left of the screen is unlocked so ...

• "Client Side: Failed to fetch the user data" Error Message

  The error is usually specific to a single computer and can be fixed by deleting the cache files for MediBooks. To do this please contact support who can help you with this or follow the steps shown in this article: Deleting Cache Files In MediBooks

• Deleting Columns

  Click and hold the left mouse button over a column header then drag the column to a different location. Release the left mouse button when the crossed-through circle appears to remove the column.

• Deleting a Third Party

  From the third party menu in medibooks "click" on third party search Your list of third parties will appear. Double click the blue ID number to open the third party contact card. Click on actions and the delete button will appear. Click delete, you ...