"Client Side: Failed to fetch the user data" Error Message
The error is usually specific to a single computer and can be fixed by deleting the cache files for MediBooks.
To do this please contact support who can help you with this or follow the steps shown in this article: Deleting Cache Files In MediBooks
Related Articles
MediBooks not syncing with EMIS
If an error starting with "Client side failed to fetch the customer record..." is displayed when trying to sync MediBooks with EMIS. If anyone else is logged into the PC with EMIS loaded please try restarting the computer then logging into MediBooks ...
"Logon Failed for user ..." Error Message
If you encounter a message saying "Logon failed for user ..." when logging into MediBooks, the issue can often be caused by incorrect login details being used or the user account in MediBooks not actually existing. To learn how to change your ...
Invalid GP Code for Consultant. (Prescribing Code Cannot Be Empty)
When running claims a claim may sometimes fail with the message "Invalid GP Code for a consultant. (Prescribing Code Cannot be Empty)", in this article, it will be described how to resolve this error. To rectify this error, left-click on the ...
Creating a New User
Open MediBooks and select the System Tab. Then, open the User Management tab. Click on [New User]. Fill in the New User Details in the boxes provided. The [Type] field allows you to select what type of user you are creating. The [Access Control] ...
Bill Payment Service Troubleshooting
Posting Payment Requests If while attempting to post a payment request an error saying: "Client Side: Failed to send payment request. Payment Request failed, { ...." please contact CityPay for more help. Setting up the Bill Payment Service If when ...