Deleting the Cache Files

Log off from MediBooks using the blue cross in the top left corner.

Click the [...] icon

Click [Clear Cache]

Please note: If auto login is enabled, logging on and then off can be used to access the settings.

After deleting these files you can now reopen MediBooks, before signing in you may need to Validate the MediBooks Connection before you can log back into MediBooks. If your database information has been lost please contact your practice IT support or  to reconnect it.

In addition if you use Password login you will need to change the authentication method to something other than "Password", press [Save] and then change the authentication method back to "Password" before you can login. To learn how to change your authentication method please read: MediBooks Authentication Methods.

• Related Articles

• Manually Deleting the Cache Files

  Before starting please ensure that: MediBooks is closed. You have access to the database file path location for your practice as this may need validating once the cache files have been deleted. If you are unsure of what to do for any of the steps ...

• "Client Side: Failed to fetch the user data" Error Message

  The error is usually specific to a single computer and can be fixed by deleting the cache files for MediBooks. To do this please contact support who can help you with this or follow the steps shown in this article: Deleting Cache Files In MediBooks

• Missing Content from Grid

  Sometimes when you view a grid you may find a grid, such as a customer's account, is empty even though there should be content there. If this happens, the first thing we recommend trying is resetting the grid layout. If this doesn't work you will ...

• Deleting Catalogue Items

  If an item is no longer needed and you wish to delete it this can be done from the global catalogue screen. In this example, we are going to delete the Item "GP Consultation No Charge". Make sure the lock in the top left of the screen is unlocked so ...

• Deleting Columns

  Click and hold the left mouse button over a column header then drag the column to a different location. Release the left mouse button when the crossed-through circle appears to remove the column.