"Logon Failed for user ..." Error Message

"Logon Failed for user ..." Error Message

If you encounter a message saying "Logon failed for user ..." when logging into MediBooks, the issue can often be caused by incorrect login details being used or the user account in MediBooks not actually existing.


To learn how to change your authentication method please read: MediBooks Authentication Methods.

Checking the account exists

Before doing anything we recommend checking that the account exists within the "User Management" page of MediBooks, to do this an account with administrator permissions will be needed. If the account doesn't exist, a new account will need to be made, instructions on this can be found in our Creating a New User article.

Finding out the authentication method being used 

Depending on which method of authentication is being used (i.e Password or Windows logon) different steps will be needed to resolve the issue. If you are unsure which method you are using please read our MediBooks Authentication Methods article. This article also provides information on changing the authentication method being used, which, if changed, may allow access to the account depending on how your account has been set up.

Using a password

If a password is set to the authentication method, login to MediBooks with an administrator account. First check that the Username being used to login is correct, this can be done from the "User Management" page of MediBooks. If it is correct then the user's password should be reset. If you are unsure how to do this please read our Resetting Another User's Password article. 

Using WindowsLogon

If WindowsLogon is set as the authentication method, you will need access to an account with the practice manager or administrator privileges. To learn about the windows logon settings please read Using WindowsLogon.

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