Setting Account Details

Setting Account Details

Go to the Customer Tab within MediBooks.



Search for the Customer/Business required (Details of how to search are available in Searching)



Select the Customer you wish to edit by clicking on the Customer.

Under Modify click [Customer Details].


On the left side of the screen, you will see a tab for [Account Details]



There are a number of additional options in the Account Details tab.



External ID – This is imported from EMIS when a customer is Synced.

Account Status – This provides the option to change the status of an account to Active, Closed, Suspended or Deceased.

VAT Exemption – You can select whether a customer is Zero Rated or Exempt from VAT if required.

Credit Limit – This can be set to an amount appropriate to the customer.

Alternate Service Descriptions– When this box is checked, any Bill Item that has been set to Sensitive will use the Alternate service description customer’s statements.

Booking Charges– This enables booking fees to be applied to the selected account when Bookable items are added to the invoice. For more information on this please read: Using Booking Fees



Once you are satisfied with the information provided, Click [Save].

Suggested articles:

    • Related Articles

    • Setting Billing Information Properties

      Go to the Customer Tab within MediBooks. Search for the Customer/Business required (Details of how to search are available in Searching) Select the Customer you wish to edit by clicking on the Customer. Under Modify click [Customer Details] On the ...
    • Setting up the Bill Payment Service

      To use the CityPay Bill Payment Service, please get in touch with CityPay using: support@citypay.com. Requirements Before setting up the Bill Payment Service in MediBooks please ensure that you have received your payment request details from CityPay. ...
    • "Logon Failed for user ..." Error Message

      If you encounter a message saying "Logon failed for user ..." when logging into MediBooks, the issue can often be caused by incorrect login details being used or the user account in MediBooks not actually existing. To learn how to change your ...
    • The Customer Details report

      The Customer Details report shows a list of all customers in MediBooks with related information such as their contact details and balance. It can also be used to send Payment Requests, update customer delivery details in bulk and use the Customer ...
    • Account Overview

      Once you have searched for and selected a Customer, you have the option to view their Account Overview. To do this click the top half of the [Account] button. An image that has been annotated to show the Account button. This will open the Customer’s ...